Return & Exchange Policy – Unworried Clothing

At Unworried Clothing, we aim to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, you may request an exchange or store credit subject to the conditions below.

Eligibility for Exchange & Store Credit

  • Exchange or store credit requests must be made within 7 days of delivery.
  • Returned item(s) must be:
    • Unworn and unused
    • In perfect condition
    • Returned with original packaging, tags, labels, accessories, and invoice/receipt

We recommend packing the item securely to avoid damage during transit. Any item that is damaged, used, incomplete, altered, washed, or soiled will not qualify for exchange or store credit.

The final decision regarding the condition of returned products will be at the sole discretion of Unworried Clothing. We reserve the right to reject returns that do not meet our return guidelines.

How to Request a Return

To initiate a return or exchange request, please contact us with your:

  • Full Name
  • Order Number
  • Contact Number
  • Reason for Return/Exchange

You can reach us at:

  • Email: [YOUR EMAIL HERE]
  • Contact Number: [YOUR PHONE NUMBER HERE]

Once your request is approved, our team will arrange a pickup within 3–5 business days depending on service availability.

In certain locations where reverse pickup is unavailable, customers will be required to self-ship the parcel and share tracking details with us.

Shipping & Responsibility

Unworried Clothing works with third-party courier partners for deliveries and returns. While we try our best to ensure a smooth process, we have limited control over courier operations.

If a returned package is received damaged, tampered with, or incomplete, the return request may be rejected and the customer may be held responsible.

Return shipping charges are non-refundable and may be deducted from the final store credit amount.

Inspection & Store Credit

Once we receive your returned product(s), they will undergo a quality inspection within 2–4 business days.

After approval:

  • You will receive an exchange option or
  • Store credit equivalent to the purchase amount

Store credit:

  • Will be issued for the amount paid for eligible item(s)
  • Will remain valid for 12 months from the date of issue
  • Cannot be transferred to cash or bank refunds

Important Notes

  • We do not offer cash refunds.
  • Orders once placed cannot be cancelled. If cancellation is requested, the amount will only be issued as store credit.
  • Custom-made or personalized products are not eligible for exchange or store credit.
  • Products purchased during sales, discounts, or promotional offers are not eligible for return or exchange.
  • Products purchased using store credit are not eligible for return or exchange.
  • Only one exchange is permitted per order.

Damaged or Faulty Products

If you receive a damaged, defective, or incorrect item, please contact us immediately with your order details and clear images/videos of the issue.

We’ll be happy to assist and resolve the matter as quickly as possible.

Contact Us:

  • Email: [YOUR EMAIL HERE]
  • Phone: [YOUR PHONE NUMBER HERE]

Thank you for shopping with Unworried Clothing 💙